Privacy Policy

Introduction

iBet688 ("the Company", "we", "us", "our") is the operator of the online sports betting and gaming platform accessible at ibet688.cam ("the Platform"). We are committed to protecting the privacy and personal data of all users ("User", "Member", "Player", "you") who access or use the Platform.

This Privacy Policy ("Policy") describes in detail what personal data we collect from you, why we collect it, how we use it, with whom we may share it, how long we retain it, and what rights you have in relation to your data. This Policy applies to all services, products, promotions, and interactions offered through the Platform, including sports betting, live casino, slot games, loyalty programmes, and all associated payment processing activities.

This Policy was last updated on 1 January 2026 and supersedes all prior versions. We will notify registered users of material changes via email or in-platform notification where practicable.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can identify a living individual, directly or indirectly, including by reference to an identifier such as a name, identification number, location data, or online identifier.
• "Data Controller" means iBet688, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of iBet688 under a data processing agreement.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, transmission, restriction, erasure, or destruction.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity verification process required for account registration and financial transactions.
• "Cookies" means small text files placed on your device by a website to store information about your preferences and activity.

Data We Collect

We collect personal data from you in categories detailed below. We do not collect more data than is necessary for the purposes outlined in this Policy.

3.1 Identity Data

Full legal name, date of birth, nationality, and a copy of your government-issued identification document (such as a Malaysian MyKad or passport). This data is collected during the KYC verification process.

3.2 Contact Data

Email address, mobile phone number, and residential address (including city and postcode). For Malaysian users this commonly includes addresses in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, and other locations throughout Malaysia.

3.3 Financial Data

Payment method details associated with your account, including e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay), bank account numbers (Maybank, CIMB, Public Bank, Hong Leong Bank), DuitNow registered details, FPX transaction references, and cryptocurrency wallet addresses (USDT TRC20). We do not store full payment card numbers on our servers.

3.4 Account & Activity Data

Username, account creation date, login history, bet and wager history, game session history, transaction records, bonus usage, loyalty point balances, and account correspondence history.

3.5 Technical Data

IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages viewed, session duration, and cookie identifiers.

3.6 Communications Data

Records of your communications with our support team via live chat, email, or any other channel, including the content of those communications.

How Data Is Collected

We collect personal data through the following means:

• Direct submission: Data you provide voluntarily when you register, complete KYC, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automated collection: Technical data collected automatically when you access the Platform, through cookies, web beacons, server logs, and similar technologies.
• Third-party sources: Identity verification and fraud screening data received from KYC/AML service providers. Payment transaction data received from payment processors including FPX, DuitNow, and e-wallet providers.
• Public sources: Publicly available information used for fraud prevention and compliance screening purposes, such as sanctions lists and politically exposed persons (PEP) databases.

Data Processing & Use

We process your personal data for the following purposes:

Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Contract Performance: Processing is necessary to fulfil the contractual relationship between you and iBet688, including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and international gaming licensing obligations.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, responsible gambling monitoring, and service improvement, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: For marketing communications and optional personalisation features, we process your data based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

iBet688 does not sell, rent, or exchange your personal data with third parties for marketing or commercial purposes. We may share your data only in the circumstances described below:

7.1 Service Providers

We engage trusted third-party service providers to support platform operations, including KYC/AML verification providers, payment processors (including FPX, DuitNow, and e-wallet gateway providers), cloud hosting and infrastructure providers, customer support software providers, and fraud detection services. All such providers are bound by data processing agreements that restrict the use of your data to the specific services they perform for us.

7.2 Game Studios

Licensed third-party game studios that supply casino and slot content to the Platform may receive anonymised session data necessary to operate their game engines. No personally identifiable information is shared with game studios beyond what is technically required for game delivery.

7.3 Regulatory and Legal Disclosure

We may disclose your personal data to competent authorities, gaming regulators, law enforcement agencies, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of iBet688, its users, or the public.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal data held by iBet688 may be transferred as part of that transaction. We will notify affected users in advance where required by applicable law.

Data Retention

We retain personal data for as long as is necessary to fulfil the purposes outlined in this Policy, including satisfying any legal, regulatory, accounting, or reporting obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your account's active period and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction to comply with financial record-keeping regulations.
• Support communications: Retained for three (3) years from the date of the communication, or longer where the communication relates to a dispute, investigation, or legal matter.
• Technical and cookie data: Retained for up to thirteen (13) months from the date of collection, unless a longer retention period is required for security or fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years after withdrawal of consent, as evidence of the consent having been given.

When data is no longer required for any of the above purposes, it will be securely deleted or anonymised. Anonymised data is no longer considered personal data and may be retained indefinitely for analytical purposes.

Data Security

iBet688 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: AES-256 encryption for data at rest. TLS 1.2 or higher encryption for all data in transit between your device and our servers.
• Access controls: Role-based access restrictions ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Infrastructure security: Firewall protection, intrusion detection systems, and regular vulnerability scanning of Platform infrastructure.
• Security audits: Periodic third-party penetration testing and internal security reviews.
• Staff training: All personnel handling personal data are trained in data protection obligations and security best practices.

Cookies & Tracking

The Platform uses cookies and similar tracking technologies to provide a functional and personalised user experience. Cookies are small text files stored on your device when you visit a website.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to collect anonymised data on how users interact with the Platform, including which pages are visited most frequently and any error messages encountered. This helps us improve Platform performance.
• Functional Cookies: Remember your preferences and settings such as language, currency display, and game lobby layout to personalise your experience.
• Analytics Cookies: Used to understand aggregate user behaviour on the Platform for internal reporting and improvement purposes.

10.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

Your Rights

Subject to applicable data protection law and certain legal exceptions, you have the following rights in relation to the personal data we hold about you:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists. Note that this right is subject to legal retention obligations described in Section 8.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to Data Portability: You may request a copy of personal data that you provided to us in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Object: You may object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Children's Privacy

The iBet688 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to us, please contact our support team immediately so that we can take the appropriate action.

International Data Transfers

iBet688 operates under an international gaming licence and its infrastructure and service providers may be located in various jurisdictions outside of Malaysia. As a result, your personal data may be transferred to and processed in countries other than the country in which you reside, including countries that may have different data protection standards.

Where such transfers occur, we ensure that appropriate safeguards are in place to protect your personal data, including the use of standard contractual clauses, data processing agreements with service providers, and other transfer mechanisms recognised under applicable data protection frameworks.

By using the Platform, you acknowledge and consent to the transfer of your personal data to and processing of it in jurisdictions outside Malaysia, subject to the safeguards described above.

Amendments to This Policy

iBet688 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform functionality. When material changes are made, we will update the effective date at the top of this document and, where practicable, notify registered users by email or in-platform notification.

We encourage you to review this Policy periodically to stay informed about how we are protecting your data. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which iBet688 processes your personal data, please do not hesitate to contact us through any of the following channels:

For general platform information and frequently asked questions, please visit our FAQ page. For information about responsible gambling tools and self-exclusion options, please visit our Responsible Gambling page.